Ensures accurate, timely and efficient order management for all customers. Supports the assigned Sales Director by providing accurate and timely communication with customers. Provides administrative support for Sales Directors as needed.
Assist Sales Directors with completion of Product Deficiency Reports, Promotion Requests and other administrative forms as requested
Maintain assigned customer files to ensure accuracy of contact information and price levels
Obtain all orders before order deadlines
Enter orders, ensuring accuracy of item codes, case quantities, prices and ship dates
Verify accuracy of order with customer by providing order confirmation
Monitor order patterns and assist customers with their ordering process
Communicate deviations from order quantities or delivery dates to customers in a timely and professional manner
Distribute invoices for each order shipped
Process credits in a timely manner. Provide backup documentation to support credits. Communicate denied credits to the customer and accounts receivable
Maintain regular contact with assigned sales directors, regional managers and accounts
Assist Sales Directors and Managers by calling accounts to sell long and close-dated product
Experience in customer service related activities
Experience working in a retail or wholesale company environment strongly preferred
High school diploma or equivalent required
Must be able to prioritize in order to complete all tasks within the allotted timeframe
Must exhibit politeness, confidence, tact, patience, and diplomacy while dealing with complex problems
Must be proficient in Microsoft Outlook, Word and Excel
The preceding job description has been designed to indicate general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job.
Perdue family of companies is an equal opportunity, affirmative action employer committed to hiring a diverse workforce.
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.